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About this page
This page contains copies of three documents not otherwise available on-line - two reports by the Communications Law Centre and the report of the proposal from AOTC and Optus.
Thanks to the CLC and Telstra for permission to publish the CLC reports.
The establishment and review of the
TIO scheme, and other related documents.
AOTC/Optus Proposal for a
Telecommunications Ombudsman Scheme
Other related documents
DIST Benchmarks for Industry based ADR schemes [PDF]
2006 DCITA Postal Industry Ombudsman discussion paper [PDF]